{"id":186,"date":"2024-08-07T16:08:35","date_gmt":"2024-08-07T14:08:35","guid":{"rendered":"https:\/\/tickets.lmc-emden.de\/?page_id=186"},"modified":"2024-08-15T11:31:31","modified_gmt":"2024-08-15T09:31:31","slug":"fragen-und-antworten","status":"publish","type":"page","link":"https:\/\/tickets.lmc-emden.de\/en\/fragen-und-antworten\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay for my tickets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can pay for Print @ Home tickets via PayPal and our payment provider \u201cMollie Payments.\u201d<\/p>

The following fees apply and will be added during the ordering process:<\/p>

\"\" PayPal:<\/strong>
The additional costs depend on the ticket price.
A flat fee of 0.39 euros per transaction plus 2.99% of the Ticket price.

\"\"SEPA transfer<\/strong>
The fee for SEPA transfers is standardized at \u20ac0.50 per order.
You get Following your order, you will receive a payment request.
This will be collected by Stichting Mollie Payments, NOT<\/strong> by Fokken & M\u00fcller GmbH & Co. Musikvertriebs KG.<\/p>

Please read the Terms and Conditions<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is \"Mollie\"?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Mollie processes online payments for online shops and other organizations.\nMollie only handles payment transactions between the customer and us and therefore cannot assist with questions about orders.\nIf you have any questions or complaints regarding your order, please always contact us first.\nContact us by email.<\/a>\n\nPlease read the Terms and Conditions<\/a>.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get my tickets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\"\" You have paid via PayPal:\u00a0<\/strong>
You will immediately have the option to download and\/or print your ticket.
You will also receive an email with all your information and a link to the ticket download page.
Print it out or save it on your smartphone and present it at the entrance on the day of the event.
Our staff will then scan your ticket for check-in.<\/p>

\"\" You have paid by SEPA transfer:<\/strong>\u00a0
In the case of a SEPA transfer, we have to wait for your payment to be received. As soon as this has been done, we will activate the ticket download and you will be notified via email. This will give you the opportunity to download and print your ticket.
You will also receive an email with all your details and a link to the ticket download page.
Print it out or save it to your smartphone and then present it at the entrance on the day of the event.
Our staff will then conduct check-in via scan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my tickets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As soon as your order, including payment, is complete, you will receive an email.

In this email, you will find the ticket download link.
It is therefore best to delete this email only AFTER<\/strong> the event.

Otherwise, you can access the ticket at any time on this website.

You can find it after logging in under:

-> Tickets -> My Orders

There, you can view the details page (including download<\/strong>) by clicking on \"View\" for the corresponding event.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI did not receive my tickets by email.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please also check your SPAM folder!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI cannot open\/print my ticket.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The tickets will be provided as PDF files, which you can open with, for example, Acrobat Reader<\/strong>.
You can get this free of charge here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the best way to print the ticket?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To prevent your printer from printing a print-at-home ticket in A6 format as A4, you can follow these steps:<\/p>

  1. Adjust the print settings in the printer driver:<\/strong><\/p>